FAQ
1. How do I apply false eyelashes?
1.Carefully remove the false eyelashes from the eyelash tray, and check the eyelash fit, by aligning it with your natural lash line. If the lash extends past the outside corner of your eye, trim the excess. Tip: Use a tweezer to hold one end of the eyelash band and gently peel it from the tray. Do not use your hands. You may accidentally peel the fur off the band instead.
2.Apply a thin line of adhesive to the lash band, and wait 30-60 seconds, or until glue becomes tacky.Lashsoul Glue is very easy to remove which will make your new mink lashes last longer! Lashsoul Glue is the lash adhesive we recommend using with all Lashsoul Lashes.
3.Apply to eyelid as close to natural lash line as possible.
4.Hold down for a few seconds, and allow glue to dry.
2. HOW DO I TRACK MY ORDER?
We've actually made this super simple! You can track in www.17track.net/ to see the status of your order.
3.What if my product gets damaged in transit?
We package items very well, and use perspex front frames (not glass). In the unlikely event the product arrives damaged, we will provide a free returns label and refund or replace the product once received back to us. Please contact info@lashsoul.com and we will deal with it immediately.
4.What forms of payment do you accept?
Our checkout page accepts Visa, Mastercard, Discover, American Express, and Paypal as forms of payment.
5. MY PACKAGE’S TRACKING INFORMATION HASN’T BEEN UPDATED FOR A FEW DAYS NOW. WHY?
Please note most packages are sent out from Hong Kong, and the tracking number is created at a logistics facility in your area, the shipping information may not be updated before the package arrives at the logistics facility.
There are a few reasons why the tracking information for your package hasn't been updated for a while:
1. The package might still be en route from one facility to another.
This can happen during periods when high amounts of traffic occur (such as holidays) when there are extreme weather conditions or some part of the delivery chain is holding a strike, etc.
Check if any of these conditions apply in your case or contact us at info@lashsoul.com and we can check if any additional information is available.
2. Your package is being delayed at customs.
If your tracking information shows that the package has entered your country, but doesn't provide any additional information after that, your package could just be delayed at customs. This is a common occurrence during the holiday season when there is an increase in sent packages.
Please wait up to 48 hours and if there is no new information displayed after that, contact your country's customs office or our support team at info@lashsoul.com and we will submit an inquiry with the delivery courier.
3. Your destination doesn't have a tracking system in place.
Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. if you think this might apply to your package, please wait between 3 - 5 days before checking again.