Shipping Policy

 

Your order will be shipped to the specified address according to the shipping method selected during checkout: 

 

Method

Shipping Time Frame

Price

Standard Shipping+On orders US$20

5-15 business days

Free

Fast shipping

3 - 7 business days

Charge

 

PLEASE NOTE:

The shipping time frame does not include production time.

Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, delays may occur due to novel coronavirus and weather conditions
All Lashsoul products are personalized. Some items have longer production days than others. These details can be found on the product pages and throughout the checkout process.

Even if you live outside of the country, don’t fret! We also provide free international shipping to many countries. 
Each customer is responsible for any customs charges that may be applied to international shipments. Lashsoul  has no control over these charges and is not responsible for any actions taken by customs or delivery services.

If you are really late for the surprise and need it even faster, feel free to contact us!

ADDRESS INFORMATION

Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. 
If your shipping address is different from your billing address, please specify this during checkout.

SHIPPING NOTIFICATION

When your order ships, you will receive a Shipping Notification email. 
This email will provide you the tracking number with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.

ESTIMATED SHIPPING

The estimated Shipping date is based on the selected shipping method.Shipping dates are based on business days and they do not include weekends and holidays. 
Please note that special orders may have a longer processing and manufacturing time frame.

OUR GUARANTEE

  • 100% Money Back Guarantee.
  • Fast Shipping.
  • Guaranteed safe and secure checkout via: Paypal | VISA | MASTERCARD
  • We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
  • If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

Cancellation Policy: Cancellation or replacement of unshipped products

  • 1. Non-customized products can be canceled or replaced when they are not shipped, without any charge.

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    2. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 40% of the product price as the customization fee.

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    3. Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.

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    4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.